Hours of Operation: Monday - Friday from 9:00 a.m. to 4:00 p.m. Pacific Standard Time.

Processing Time: Once you place an order you will receive a confirmation email for your review. Please allow up to 6 Business Days for your order to be processed and shipped.

Shipping Carrier: All orders are shipped USPS.

  • USPS First Class Mail: Normally takes 3 - 4 business days but may take up to one full week to reach you.
  • USPS Priority Mail: Normally takes 2 - 3 transit days but may take up to one full week to reach you.
  • USPS First Class Mail International: 10-16 Business Days (Varies by Destination)
  • USPS Priority Mail International: normally take up to 6 - 10 Days

*International Customers are responsible for any extra duties, taxes, or shipping fees that may be charged by their specific locality.

Please note, any order that is returned to 13Soaps™ because it is unclaimed or wrong address by the customer or because the customer refuses to pay any extra fees, cannot be fully refunded.

If you have any questions regarding the status of your tracking number; please visit your nearest post office and they will gladly track it for you.

Payment Methods: We accept Visa, Master Card, American Express, Discover and PayPal.

Questions? Please visit our Contact Page and leave us a message.